Fauna Customer Support

Get help from FaunaDB technical experts. Boost developer productivity. Build amazing stuff. Be happy.

Which support plan is right for me?

Community

Free
Free with Signup
  • Get help from the Fauna community of users and engineers
  • Upgrade to a paid plan for dedicated expert help and guidance from Fauna Customer Support

Standard

$99/mo or 10% of Usage
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  • Get dedicated help from Fauna Customer Support
  • File and track tickets via our help desk
  • 24 business hour response SLA

Premium

$250/mo or 10% of Usage
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  • Priority assistance and guidance
  • Access to ticketing and help desk
  • As low as 30-minute case response SLA for P1 production outages

Enterprise

Custom Pricing
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  • Fastest response, highest priority level of Fauna support available
  • Named Fauna Engineer assigned as your technical point of contact
  • 1/2 hour case response SLA for P1 production outages

Show Comparison Table

Customer Support COMMUNITY STANDARD PREMIUM ENTERPRISE
Community Slack
Contract level None Monthly Monthly or Annual Annual
Price Greater of $99/mo,or 10% of usage Greater of $249/mo, or 10% of usage Call for pricing
Support Availability and Response SLA COMMUNITY STANDARD PREMIUM ENTERPRISE
Chat
Web
Phone
Email
SLA monthly term 24 business hours 1, 4, 12, 24 hours
SLA annual term ½, 4, 12, 24 hours ½, 4, 12, 24 hours
Availability 24x7x365 24x7x365 24x7x365
Included with Support Purchase COMMUNITY STANDARD PREMIUM ENTERPRISE
TAM
Case management
Support contacts Unlimited Unlimited Unlimited
Professional services Optional Optional Optional
Query, index, performance design guidance
Data & app migration guidance
Monitoring configuration guidance
Dev and product support
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